These pages describe how Learn With Smile runs. They are not legal advice. A right that cannot be waived still applies — under Indian law, and under a consumer, privacy or child-protection law where you live.
Agreement
By using www.learnwithsmile.app, messaging us for a consultation, or paying a course fee, you agree to these terms, our Privacy Policy and our Refunds and Cancellation Policy. If you do not agree, do not use the site or enrol.
These pages describe how we run the school. They are not legal advice to you. If a term conflicts with a right that cannot be waived — under Indian law, or under a consumer, privacy or child-protection law in the country where you normally live — that right still applies.
The Grievance Officer for these terms is Soumyakanta Bera. Write there first about the website, a consultation, enrolment, a fee or a refund. We acknowledge a complaint within 48 hours.
Who we are and what we offer
Learn With Smile is LEARN WITH SMILE SOLE PROPRIETORSHIP, GSTIN 19CFGPD7931C1ZL, registered at 75/2/4, Raja Ram Mohan Roy Road, Kolkata — 700008. We offer live online English communication classes: Spoken English, Interactive Speaking, Business English and Interview Preparation. We do not offer career counselling. Every class is taught live by a trained teacher over the internet.
We also offer a paid Demo Class: one 90-minute seat in a live batch, at ₹199 inclusive of taxes, for a learner who wants to see a real class before enrolling. It is not a sixth programme and it is not the free consultation. The fee rule for that session is only in the Demo Class section below.
We are not a university, board or test authority. We do not issue a school certificate. IELTS and similar exam scores are issued only by the relevant test board. We do not sell IELTS as a course. Interview Preparation is a live English room for HR screens and mocks — it is not a placement guarantee.
Eligibility
Adult English rooms are for learners aged 15 and above, in India and outside India. We do not currently run Kids or Teens courses. Classes are live online and run on India Standard Time.
Fees published in search results, guides and these policies are India pricing, in Indian Rupees, inclusive of taxes. Those published figures are for learners in India. A learner outside India is not charged that figure. The fee that applies is the one shown for them in the browser and confirmed in writing on WhatsApp before they pay. We do not change that confirmed fee for the same paid period.
If the learner is under 18, a parent or guardian must agree to these terms, complete payment, and remain the account holder we message. You are responsible for a working internet connection, a device with a microphone, and joining at the scheduled IST time.
Website
The website is provided as general information about our classes, fees and policies. We try to keep it accurate, but timetables, batch availability and examples may change. Course fees and inclusions on a course page apply at the time you enrol, as confirmed on WhatsApp.
You may not copy, scrape for resale, or misuse the site in a way that harms other users or our systems. You may not present our materials as your own.
Free consultation (counselling, not a class)
Get Free Consultation is a 100% free, small-batch counselling session with personalised advice. We name the bottleneck, show the course and the fee in writing, then you decide. There is no payment, card or UPI to book. Messaging us does not create an obligation to enrol. We hear each person's requirements one by one. It is not a class.
In the session we diagnose your English bottleneck, discuss courses and curriculum, understand your requirements one by one, answer the questions you bring, and recommend one course — or tell you to stay free. Fee, duration, batch size and IST slot come in writing on WhatsApp.
The consultation is not a class, not a sample of the paid hour, and not a placement test with a score. You will not receive speaking minutes on a microphone in the consultation. Those minutes are the paid room. People who search for a free demo class are offered this counselling instead.
Demo Class
The Demo Class is a paid seat in a live batch. It lasts 90 minutes. For a learner in India the fee is ₹199, inclusive of taxes. For a learner outside India it is the demo fee shown before payment, confirmed on WhatsApp. It is for a person who wants to seriously see a session taught by our teacher, in a batch, before taking admission. It is not the free consultation, and it is not a free class.
Message us on WhatsApp first (+91 96744 79949). We send the payment link. The session has to be scheduled within 72 hours after payment. If you do not contact us, we cannot place you in a batch, and the fee is not held as a credit for a later week.
The Demo Class fee is not refunded in cash. Within 48 hours after the session, if you take admission in the course you attended, or in any other course we currently offer, that fee is adjusted against the course fee.
By paying and asking us to schedule within 72 hours, you ask us to perform the session promptly. Missing it, joining late, or changing your mind after it was held does not create a cash refund.
Nothing in this section removes a right that cannot be waived under Indian law or under the law where you live.
Enrolment and fees
Enrolment is open to learners in India and outside India. It is confirmed when we accept you into a batch and the fee confirmed on WhatsApp is paid. For a learner in India, that fee is the Indian Rupee price on the course page, inclusive of taxes. For a learner outside India, it is the price shown for them before payment, repeated in writing on WhatsApp. There is no material fee. We do not charge a second fee for the same period after you have paid.
Payments are collected through Razorpay or another method we specify on WhatsApp. We do not operate a student login or an in-site checkout cart.
Classes
English group classes are live, with a typical batch of approximately six learners, and up to two class days per week unless a course page says otherwise.
Every live class is the primary lesson. Recordings, where provided, are for revision. A recording is not a substitute for attending.
Weekly schedule, lateness and refunds
You follow the weekly schedule we send on WhatsApp. A missed class can be moved only inside that same week, and only if a teacher and a free slot exist. We do not promise a make-up seat.
A class from this week cannot be pushed to next week. Next week runs only on next week’s schedule. A missed class that was not moved inside the same week is treated as delivered.
Tell us the times you can attend before we send that week’s schedule. If you do not, or if you ask to change after the schedule is already sent, that is not a refund. We do not hold a seat for times you never gave us.
Joining late is your responsibility, not the teacher’s. The class starts at the time on the schedule. Minutes you miss because you joined late are not taught again and are not refunded.
If something is wrong — slot, teacher, batch, fee, or a class we did not hold — tell us on WhatsApp in that same week. A problem you never raise is not a refund. We cannot review what you did not tell us.
Cancelling before the first class
You may cancel a paid course month and receive a full refund of that month if you tell us on WhatsApp or by email before the first live class of that month has been held. We start the refund within 2 working days, to the original payment method where the provider allows it.
We bill one month at a time, with no auto-debit, no saved card or UPI mandate, and no loan, EMI or finance plan. We never ask for several months upfront, and we never ask anyone to remove or change a review.
If you ask us to hold that first class, the month is treated as started once the class has been held. We do not then refund that month because you changed your mind, missed later classes, found the work difficult, or did not get a job, visa, exam score or other result. You may still cancel any later month that has not been billed.
If the law where you live gives you a longer right to withdraw from a distance contract, and that right cannot be waived, the longer right still applies. Asking us to start teaching can end that right for teaching already performed. We will confirm the position in writing if you cancel inside such a window.
Your conduct
Join on time, keep your microphone ready, and treat teachers and other learners with respect. Do not harass anyone, share another learner’s contact details, or record or redistribute class video without our written permission.
We may mute, remove or discontinue access, without a routine refund, if conduct makes a live room unsafe or unworkable. We will say so on WhatsApp if that happens.
No guaranteed outcome
Speaking ability, interview results, job offers and exam scores depend on your starting level, attendance, practice and many factors outside a classroom. We do not guarantee fluency in a fixed number of days, a particular IELTS band, a job, a visa or any other result.
Intellectual property
Lesson plans, worksheets, recordings, website copy and branding belong to Learn With Smile or our licensors. Enrolment gives you a personal, non-transferable right to use materials for your own study during the course. You may not sell, publish or teach from our materials.
Limitation of liability
Our total liability for a paid period is limited to the fees you paid us for that period, except where the law does not allow a limit. We are not liable for loss of profit, loss of a job or visa, or for interruption caused by your internet, your device, WhatsApp, or a payment provider.
We do not limit liability for fraud, for death or personal injury caused by our negligence, or for any other liability the law does not allow us to limit. A mandatory right where you live is not cut down by this clause.
Changes
We may update these terms. The date at the top of this page is the latest version. Material changes to an ongoing paid course will be messaged to enrolled learners on WhatsApp.
Governing law
The contract is governed by the laws of India. Courts in Kolkata, West Bengal, India may hear disputes about the website or the classes.
That choice does not remove a mandatory consumer, privacy or child-protection right in the country where you normally live, where that right cannot be waived. You may also use a consumer authority there. Please write to our Grievance Officer first so we can fix the problem.
Your choices
You may ask us to access, correct, delete, restrict or export personal information we hold, to object to a use that is only in our own interest, or to stop enrolment messages. These requests are open to learners in India and outside India. Message WhatsApp or email. We reply 10am–midnight IST every day and aim to answer within 30 days. Deleting a chat from our devices does not erase the copy on your phone or on WhatsApp/Meta. You may also complain to a data-protection or consumer authority where you live.
Grievance Officer
Our Grievance Officer is Soumyakanta Bera. Under the Consumer Protection (E-Commerce) Rules, 2020, you may send a complaint about this website, a consultation, enrolment, a fee or a refund to the Grievance Officer. The same officer receives privacy complaints. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
- Name: Soumyakanta Bera
- Address: 108 Shri Krishna Nagar, Kolkata 700056, West Bengal, India
- Email: info@learnwithsmile.app
- Phone / WhatsApp: +91 96744 79949
Contact
WhatsApp +91 96744 79949. Email info@learnwithsmile.app. Replies 10am–midnight IST every day.