These pages describe how Learn With Smile runs. They are not legal advice. Rights under Indian law that cannot be waived still apply.
Please try a demo first
The demo is free. There is nothing to refund on a demo. We ask you to join a live session, ask questions, and confirm the fee, slot and syllabus on WhatsApp before you pay. Enrol only if the format fits.
How fees work
English course fees are charged in Indian Rupees, inclusive of taxes, usually by the month in advance, as confirmed on WhatsApp. Career Counselling is a prepaid 1:1 package as described on its course page.
A live seat is reserved when you pay. That is why we do not run a routine, no-questions-asked refund after a paid period has started.
What we do not refund as a matter of course
Once a paid billing period has started, we do not ordinarily refund that period because you changed your mind, missed classes, found the work difficult, or did not obtain a particular job, visa, band score or other result.
We also do not ordinarily refund because of your internet, electricity or device problems, or because you cannot attend the IST slot you confirmed.
What we will review in good faith
Message us on WhatsApp as soon as you notice a problem. We will review, and where appropriate reverse or refund, cases such as:
- A duplicate or accidental payment for the same period.
- A payment taken in error, or a successful charge where we cannot place you in any suitable batch.
- A class we cancel and cannot reasonably replace in the same week.
- A situation where we are unable to deliver the live teaching you paid for.
Cancelling future months
To stop a later month, message us on WhatsApp before that month is billed. We do not run an automatic card subscription on this website. If you have arranged a repeat payment with us, we will confirm how to stop it in writing on WhatsApp.
Unused time in a month that has already started is not carried forward as a cash refund, unless we agree otherwise in writing for one of the good-faith cases above.
Career Counselling packages
Career Counselling is prepaid for a set number of 1:1 sessions. If we have not delivered a session, we will try to reschedule. If we cannot deliver a remaining session, we will discuss a fair adjustment for the unused session. Sessions you skip without notice may be treated as delivered.
How to ask
Send one WhatsApp message to +91 96744 79949 with your name, the course, the payment date and the reason. You may also email learnwithsmile.in@gmail.com. We reply during 09:00–12:00 IST. Approved refunds, if any, go back to the original payment method where the provider allows it, and can take several working days after we confirm.
Chargebacks
Please contact us before you raise a dispute with your bank or UPI app. Many issues are a misplaced batch or a duplicate charge that we can correct faster than a chargeback. Unjustified chargebacks may lead to us pausing a seat while the dispute is open.
Your legal rights
This policy explains our usual practice. It does not take away rights you have under applicable Indian consumer law that cannot be waived. If those rights require a remedy in a particular case, that remedy still applies.
Contact
WhatsApp +91 96744 79949. Email learnwithsmile.in@gmail.com. Replies 09:00–12:00 IST.