Refunds and Cancellation

Please get a free consultation first

The consultation is free. There is nothing to refund on a consultation. Join it on WhatsApp, ask every question, and confirm the fee, slot and syllabus in writing before you pay. Enrol only if the format fits.

What you get: a named diagnosis of your bottleneck, one course recommendation (or an honest “this is not us”), and answers to fees, GST, recordings, refunds, Hindi or Bengali support, certificate, IELTS, kids and timings. What you do not get: a sample class, 8–10 minutes on a mic, or a fluency promise. Speaking minutes are the paid batch of approximately six learners.

Our billing promises

These apply to every course, in India and outside India:

• One month at a time. We never ask for 3, 6 or 12 months upfront.
• No auto-debit. No saved card, no UPI mandate, no automatic renewal. Each month is a fresh payment link that you choose to pay.
• No loans or EMIs. We never offer or arrange a loan, EMI or finance plan for a course fee.
• Refunds started within 2 working days of an approved request.
• Reviews are yours. We never ask anyone to remove or change a review, and a refund never depends on one.

How fees work

For a learner in India, English course fees are charged in Indian Rupees, inclusive of taxes, by the month in advance, as confirmed on WhatsApp. For a learner outside India, the fee is the price shown for them before they pay, and the same figure confirmed in writing on WhatsApp. A live seat is reserved when you pay.

Before the first class, and after it

Cancel on WhatsApp or by email before the first live class of a paid month has been held, and we refund that month in full to the original payment method where the provider allows it.

Once that first class has been held, we do not refund the month because you changed your mind, missed later classes, found the work difficult, or did not obtain a job, visa, band score or other result. Your internet, electricity or device, or a later inability to attend the IST slot you confirmed, is also not a refund of that month.

You may still stop any later month before it is billed. If the law where you live gives a longer withdrawal right that cannot be waived, that right still applies, including where asking us to start the class ends the right only for the teaching already given.

The free consultation includes no class, so there is no refund of a class you expected to sit for free. The paid Demo Class fee is not refunded in cash; it is adjusted against a course fee if you take admission within 48 hours of the session.

Weekly schedule, lateness and refunds

You follow the weekly schedule we send on WhatsApp. A missed class can be moved only inside that same week, and only if a teacher and a free slot exist. We do not promise a make-up seat.

A class from this week cannot be pushed to next week. Next week runs only on next week’s schedule. A missed class that was not moved inside the same week is treated as delivered.

Tell us the times you can attend before we send that week’s schedule. If you do not, or if you ask to change after the schedule is already sent, that is not a refund. We do not hold a seat for times you never gave us.

Joining late is your responsibility, not the teacher’s. The class starts at the time on the schedule. Minutes you miss because you joined late are not taught again and are not refunded.

If something is wrong — slot, teacher, batch, fee, or a class we did not hold — tell us on WhatsApp in that same week. A problem you never raise is not a refund. We cannot review what you did not tell us.

What we will review in good faith

Message us on WhatsApp as soon as you notice a problem. We will review, and where appropriate reverse or refund, cases such as:

• A duplicate or accidental payment for the same period.
• A payment taken in error, or a successful charge where we cannot place you in any suitable batch.
• A class we cancel and cannot reasonably replace in the same week.
• A situation where we are unable to deliver the live teaching you paid for.

Cancelling future months

There is nothing to switch off: we do not auto-debit, save a card or set up a UPI mandate. Each month is a new payment link. To stop, do not pay the next link, or tell us on WhatsApp so we can free your seat.

Unused time in a month that has already started is not carried forward as a cash refund, unless we agree otherwise in writing for one of the good-faith cases above.

Career counselling

We do not offer career counselling. The live rooms are Spoken English, Interactive Speaking, Business English and Interview Preparation.

How to ask

Send one WhatsApp message to +91 96744 79949 with your name, the course, the payment date and the reason. You may also email info@learnwithsmile.app. We reply during 10am–midnight IST every day. We start an approved refund within 2 working days. It goes back to the original payment method where the provider allows it; Razorpay usually takes 2–7 days for UPI and 5–10 days for cards to reach you.

Chargebacks

Please contact us before you raise a dispute with your bank or UPI app. Many issues are a misplaced batch or a duplicate charge that we can correct faster than a chargeback. Unjustified chargebacks may lead to us pausing a seat while the dispute is open.

Your legal rights

This policy is our usual practice for learners in India and outside India. It does not take away a right under Indian consumer law, or under the consumer law where you live, that cannot be waived. If that right requires a remedy, the remedy still applies.

Your choices

You may ask us to access, correct, delete, restrict or export personal information we hold, to object to a use that is only in our own interest, or to stop enrolment messages. These requests are open to learners in India and outside India. Message WhatsApp or email. We reply 10am–midnight IST every day and aim to answer within 30 days. Deleting a chat from our devices does not erase the copy on your phone or on WhatsApp/Meta. You may also complain to a data-protection or consumer authority where you live.

Grievance Officer

Our Grievance Officer is Soumyakanta Bera. Under the Consumer Protection (E-Commerce) Rules, 2020, you may send a complaint about this website, a consultation, enrolment, a fee or a refund to the Grievance Officer. The same officer receives privacy complaints. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

• Name: Soumyakanta Bera
• Address: 108 Shri Krishna Nagar, Kolkata 700056, West Bengal, India
• Email: info@learnwithsmile.app
• Phone / WhatsApp: +91 96744 79949